Automotive Service Advisor
Core
Managing the daily operations of the automotive service department, supervising technicians, scheduling work, and ensuring customer satisfaction and safety compliance.
Role type
Service Department Manager / Senior Service Advisor
Builds
Service department operations and customer service experience
Domain
Automotive retail and repair services
Deliverable
client delivery
Required skills
Team leadership and supervision, scheduling and assignment planning, performance evaluation, inventory management, safety compliance enforcement, customer relationship management
Preferred skills
Fast-paced environment adaptability, mentoring and coaching, organizational skills, OSHA knowledge
Technologies
Safety equipment, inventory systems
Responsibilities
Supervising technicians and service personnel, planning and scheduling duties, managing parts inventory, ensuring store safety and equipment compliance, evaluating staff performance, working directly with customers on sales and service issues
Seniority
Mid-level, hands-on management