Werkstudent im Customer Care (m/w/d)
Core
Handling customer inquiries via phone, email, live chat, and social networks to ensure high customer satisfaction for a grocery delivery service.
Role type
Student worker (Werkstudent) in customer care
Builds
Customer support interactions and bot coordination
Domain
Food & Beverage Delivery / Customer Service
Deliverable
client delivery
Required skills
German (fluent), PC proficiency, empathy, flexibility for shift work
Responsibilities
Answering customer calls, managing live chats and emails, coordinating with delivery bots, performing general office tasks, expanding customer care processes