Specialista/ka zákaznické péče s němčinou
Core
First-line customer support specialist handling inbound and outbound communication via phone, email, and chat to resolve delivery issues, order modifications, and complaints for a food delivery brand.
Role type
Customer Support Specialist (German)
Builds
Customer satisfaction and operational resolution for a food delivery platform
Domain
Food delivery / Logistics
Deliverable
client delivery
Required skills
German (advanced, written and spoken), Czech or Slovak, customer service experience, conflict resolution, stress management, creative problem solving
Preferred skills
English (written and spoken), Google Workspace proficiency
Technologies
Google Workspace
Responsibilities
Communicate with customers via phone, email, and chat; resolve delivery delays, address changes, and order modifications; coordinate with couriers; provide product information; collect and share customer feedback; handle complaints and refunds.
Seniority
Individual Contributor
