Customer Success Manager, Indonesia
Core
Ensure high-value customers on the Signature Success Plan achieve significant ROI by acting as a trusted advisor and extension of their workforce.
Role type
Senior Customer Success Manager (Salesforce Platform)
Builds
Customer success outcomes, renewals, and expansions for Signature Plan clients.
Domain
SaaS / CRM / AI Agents
Required skills
Customer Success management, Stakeholder management (C-level), Salesforce platform expertise, Consulting skills, AI Literacy (AI agents), Prompt Engineering, Sales Cloud features knowledge, Technical diagnosis
Preferred skills
Salesforce Certified Administrator, Sales Cloud Consultant certification, Einstein Lead Scoring, Marketing automation integration, Strategic Advisory
Technologies
Salesforce, Sales Cloud, Einstein Lead Scoring, Process Builder, Flows, Lightning Sales Console, AI Agents
Responsibilities
Serve as single point of accountability for Signature deliverables and customer experience; Align business and technical stakeholders to the Signature offer; Cultivate executive-level relationships; Act as trusted advisor to solve customer business problems; Drive innovation aligned with customer challenges; Increase product engagement and identify barriers to success.
Seniority
Senior, hands-on IC