Customer Success Manager - Core (Sales & Service) Clouds
Core
Ensure high-value customers on the Signature Success Plan achieve significant ROI by acting as a trusted advisor and extension of the customer's workforce, aligning technical and business priorities.
Role type
Senior Individual Contributor Customer Success Manager
Builds
Customer success plans, adoption of Sales/Service Cloud features, and strategic partnerships for Signature customers.
Domain
SaaS / CRM / Customer Success
Required skills
Customer success strategy, stakeholder management, enablement training, usage metrics analysis, incident escalation, AI tool utilization, industry domain expertise (FINS/HLS/TMT/CBS), Salesforce platform knowledge
Preferred skills
Sales Cloud/Service Cloud Consultant certifications, Einstein for Sales/Service expertise, integration knowledge (marketing automation, telephony, chat)
Technologies
Salesforce Sales Cloud, Service Cloud, Journey Builder, Commerce Promotions, Einstein AI, Lightning Console, mobile app
Responsibilities
Serve as single point of accountability for Signature deliverables and renewals; align business and technical stakeholders; conduct enablement sessions and track usage metrics; use AI to automate tasks and analyze sentiment; escalate complex technical issues.
Seniority
Senior, hands-on IC
