Ring CS - Salesforce Developer, Ring/Blink CS Technology Enablement
Core
Designing and implementing sophisticated Salesforce solutions within AI initiatives to reduce support call handle times and improve agent efficiency.
Role type
Senior Salesforce Developer (AI & Cloud)
Builds
Scalable Salesforce solutions integrating with AWS AI services and external systems
Domain
Customer Service / AI / Cloud Infrastructure
Deliverable
production ML models | product features | infrastructure
Required skills
Apex, Lightning Web Components, Service Cloud, Salesforce APIs, AWS services integration, CI/CD pipelines, Data Cloud, telephony integrations
Preferred skills
Agentforce, Einstein AI, Generative AI integration, Salesforce Platform Developer II certification, distributed systems experience
Technologies
Salesforce, AWS, Apex, Lightning, Service Cloud, Data Cloud, Agentforce, Einstein AI
Responsibilities
Own technical design and implementation of complex Salesforce features within AI initiatives; Architect and build scalable Salesforce solutions integrating with AWS services; Lead Salesforce platform optimization for performance and scalability; Design and implement robust APIs and integrations between Salesforce and external systems; Mentor junior developers and drive Salesforce best practices
Seniority
Senior, hands-on IC
