Customer Success Manager - Core Clouds
Core
Ensure high-value customers on the Signature Success Plan achieve significant ROI by acting as a trusted advisor and extension of their workforce, aligning technical and business priorities.
Role type
Senior Customer Success Manager (SaaS/CRM)
Builds
Customer retention, renewal, expansion, and adoption of Sales and Service Cloud features.
Domain
SaaS / CRM / Customer Success
Required skills
Strategic advisory, stakeholder management, enablement, adoption tracking, risk management, AI agent utilization, incident escalation, industry expertise (FINS/HLS/TMT), Salesforce platform knowledge.
Preferred skills
Sales Cloud/Service Cloud Consultant certifications, Einstein for Sales/Service expertise, integration knowledge (marketing automation, telephony).
Technologies
Salesforce (Sales Cloud, Service Cloud, Health Cloud, Financial Services Cloud, Media Cloud), AI agents, Einstein.
Responsibilities
Serve as single point of accountability for Signature deliverables and lifecycle; Align business and technical stakeholders; Conduct enablement sessions on processes and data quality; Drive adoption and track usage metrics; Use AI agents for automation and sentiment analysis; Monitor technical health and manage major incidents.
Seniority
Senior, hands-on IC
