Customer Success Manager - Tableau
Core
Serve as a trusted advisor and single point of accountability for enterprise Tableau customers on the Signature Success Plan, driving adoption, operational health, and business value realization.
Role type
Senior Customer Success Manager (Tableau/Business Intelligence)
Builds
Customer success outcomes, user adoption, and retention for enterprise Tableau implementations.
Domain
SaaS / Business Intelligence / Analytics
Deliverable
client delivery
Required skills
Tableau platform expertise, stakeholder management, strategic advisory, cross-functional orchestration, technical-to-business translation, project leadership
Preferred skills
Salesforce product certifications (Tableau Desktop Associate, AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant)
Technologies
Tableau, Microsoft Power BI, Looker, Qlik, MicroStrategy, Domo
Responsibilities
Orchestrate Signature Success catalog deliverables and renewals; cultivate relationships with customer IT and executive leadership; provide strategic and technical guidance to achieve business goals; act as an advocate during high-severity case resolution; communicate the value of the Signature Success plan.
Seniority
Senior, hands-on IC