Senior, Specialist SE
Core
Present Service Cloud product offerings and architecture to prospects and customers, acting as a trusted advisor to solve customer service challenges and demonstrate ROI.
Role type
Senior Solution Engineer (Pre-Sales)
Builds
Tailored technical sales strategies and visionary solution demonstrations for Service Cloud, including omni-channel call center infrastructure, CTI, and workforce management.
Domain
SaaS CRM / Customer Service / Contact Centers
Deliverable
product features
Required skills
Pre-sales and services industry experience, customer service/contact center domain knowledge, Salesforce product suite understanding, relational database and web technology knowledge, solution architecture design, business requirement analysis, ROI calculation, enablement delivery, cross-functional collaboration.
Preferred skills
Experience in Customer Service, Contact Centers, or Field Service industries, basic HTML programming, workflow/BPM/integration experience, experience with competing CRM solutions (ServiceNow, RightNow, Microsoft, Siebel, Oracle, SAP, Pegasystems, Cisco, Genesys).
Responsibilities
Evangelize Service Cloud value to C-level executives and IT teams, assess business and operations impacted by technology, deliver findings including key pain points and proposed solutions, contribute to technical sales strategy development, configure and demonstrate tailored solutions, discuss and propose solution architecture, execute enablement activities, collaborate with sales and product teams.
