Senior Manager, Forecasting & Strategy
Core
Lead customer adoption forecasting and strategic planning across Customer Success to enable leadership to anticipate trends, identify risks, and accelerate customer value.
Role type
Senior Manager, Strategy & Analytics
Builds
Customer adoption forecasts, strategic plans, and executive dashboards for Customer Success
Domain
SaaS / Enterprise Software / Customer Success
Deliverable
dashboards & analysis
Required skills
Forecasting, predictive modeling, strategic planning, data analysis, stakeholder influence, executive communication
Preferred skills
SaaS environment experience, Salesforce product knowledge, statistical analysis, machine learning, scenario planning
Technologies
Excel, Google Sheets, SQL, Python, Tableau
Responsibilities
Own and evolve customer adoption forecasting models; Develop predictive models and leading indicators; Partner with leadership to develop strategic plans; Develop executive-ready dashboards and scorecards; Collaborate with Product, Data Science, and Sales to align on metrics.
Seniority
Senior, hands-on IC with strategic leadership