Senior Manager, Customer Success – Data Foundation (Informatica Solutions)
Core
Lead a team of Customer Success Managers to drive adoption, consumption, expansion, and retention of Informatica data management platforms within the Salesforce Data Foundation ecosystem.
Role type
Senior Manager, Customer Success (People Leadership)
Builds
Customer success strategies and operational excellence for enterprise data management accounts.
Domain
Enterprise Data Management (Informatica) within Salesforce Data Foundation.
Required skills
People leadership, coaching, conflict resolution, Enterprise Data Management expertise, cross-functional orchestration, executive engagement, metric tracking.
Preferred skills
Leading high-performing technical/customer success teams, managing C-suite stakeholders, driving consumption-based adoption strategies.
Responsibilities
Lead and mentor Customer Success Managers; execute customer onboarding and value realization; handle executive escalations and retention; align cross-functional resources; engage in strategic executive relationships; track portfolio metrics; aggregate customer insights.
Seniority
Senior, frontline people manager