Customer Success Manager
Core
Ensure high-value customers on the Signature Success Plan achieve significant ROI by acting as a trusted advisor and extension of their workforce.
Role type
Senior Customer Success Manager (SaaS/Enterprise)
Builds
Customer retention, renewal, expansion, and adoption of Salesforce Signature Success Plan features.
Domain
SaaS / CRM / Enterprise Software
Required skills
Customer success management, stakeholder management, consulting, incident management, QBR execution, technical advisory, business alignment
Preferred skills
AI agent proficiency, Salesforce certifications (AI Associate, Administrator, Sales Cloud Consultant, etc.)
Technologies
Salesforce (Sales Cloud, Flows, Agentforce)
Responsibilities
Serve as single point of accountability for Signature deliverables and renewals; build relationships with customer executives; monitor customer health and run quarterly reviews; act as primary contact for major incidents; partner with Sales, Engineering, and Product teams.
Seniority
Mid-Senior (3-4 years experience)