Data & Insights Manager (CSG)
Core
Data & Insights Manager supporting the Customer Success Group (CSG) by defining business questions, analyzing data to drive customer retention and product adoption, and providing strategic insights to leadership.
Role type
Senior IC data analyst / strategy manager
Builds
Executive dashboards, data marts, and strategic insights for CSG leadership
Domain
SaaS / Customer Success / Strategy
Deliverable
dashboards & analysis
Required skills
SQL, Tableau, Salesforce CRM, Cloud DWH (Snowflake), Excel/Google Sheets, Financial Modeling, Stakeholder Management, Business Question Framing
Preferred skills
Python/R, Statistical Modeling, Machine Learning, Data Governance, Data Engineering, Consulting/SaaS Strategy Experience
Technologies
Salesforce, Snowflake, Tableau, SQL, Python, R, Excel, Google Sheets
Responsibilities
Define business questions and analysis priorities based on Customer Success KPIs; Analyze trends in product consumption and churn risk; Provide rapid insights to support executive decision-making; Collaborate on data governance and data quality improvements.
Seniority
Senior, hands-on IC
