Customer Data Analyst
Core
Build and operationalize the data foundation connecting customer usage with value metrics to enable trusted reporting and insights.
Role type
Senior IC data operations analyst (customer analytics)
Builds
Scalable customer-facing reports, dashboards, and data models for QBRs and value realization
Domain
B2B SaaS / Cybersecurity & Financial Audit
Deliverable
dashboards & analysis
Required skills
Advanced SQL, dimensional data modeling, data transformations, data quality validation, metric definitions, data governance, stakeholder translation
Preferred skills
dbt, product telemetry analysis, Customer Success/QBR support, audit workflows
Technologies
SQL, dbt
Responsibilities
Develop and customize customer-facing reports and dashboards; Query and validate complex datasets to resolve discrepancies; Build and maintain scalable data models and reusable downstream datasets; Partner with Product and Data Science to standardize reporting capabilities; Translate business questions into structured data requirements; Identify opportunities to automate manual reporting.
