Customer Success Manager
Core
Own commercial outcomes end-to-end for SaaS customers, driving retention, expansion, and product adoption to maximize Net Revenue Retention (NRR).
Role type
Senior Customer Success Manager (Commercial/Revenue Focus)
Builds
SaaS products with AI capabilities
Domain
SaaS / Artificial Intelligence
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
revenue strategy, churn mitigation, product adoption, stakeholder management, data analysis, business acumen, strategic planning, account management, go-to-market alignment, competitive analysis
Preferred skills
experience in management consulting, fast-growth startup environment, leadership experience, track record in competitive sports or academics
Technologies
AI tools, SaaS platforms, customer health data systems
Responsibilities
Manage customers from onboarding through renewal and expansion, analyze usage patterns to identify expansion opportunities, drive product adoption, inform product roadmap priorities, track progress against NRR targets.
Seniority
Senior, hands-on IC with leadership potential