Renewals / Senior Renewals Manager
Core
Own a portfolio of existing customers to maximize retention through contract negotiation and developing new business from current accounts.
Role type
Senior Account Manager (Renewals)
Builds
Long-term customer relationships and Salesforce/Qualified agreements
Domain
SaaS / Customer Success
Required skills
contract negotiation, stakeholder management, CRM software proficiency, forecasting, account management, presentation skills, cross-functional collaboration
Preferred skills
M&A experience, executive communication, complex contract navigation
Responsibilities
Negotiate contracts and close agreements to maximize profits and minimize churn, develop strong relationships with key business executives, identify new business opportunities among existing customers, liaise with cross-functional internal teams, forecast and track key account metrics, prepare reports on account status, assist with challenging client requests or issue escalations
Seniority
Senior, hands-on IC