Customer Success Manager, Senior Manager (BtoC)
Core
Partner with customers on a Signature support plan to drive value realization and maximize ROI through Salesforce products by building strong relationships from executive leadership to the front line.
Role type
Senior Customer Success Manager (BtoC)
Builds
Customer adoption paths, enablement plans, and strategic roadmaps for Salesforce product usage.
Domain
SaaS / CRM / Customer Success
Required skills
Business consulting, Customer Success Management, Technical Account Management, Executive communication, Strategic partnership, Roadmap planning, Product adoption, Governance, Change management, Risk management, Stakeholder orchestration
Preferred skills
Industry/LoB/Cloud expertise, Trusted Advisor track record, C-level communication, Salesforce platform/governance/architecture knowledge, Technical concept explanation, Basic English reading
Technologies
Salesforce (Sales, Service, Slack, Tableau)
Responsibilities
Gather customer business and technical goals to develop and execute adoption paths and enablement plans; Drive product adoption across Salesforce Clouds and guide on org strategy and change management; Plan and drive support plans while assigning and coordinating internal resources; Build executive-level relationships with decision makers and communicate product updates and risks.
Seniority
Senior, hands-on IC