Customer Success Manager, MuleSoft
Core
Strategic partner for complex MuleSoft enterprise customers, driving adoption, optimization, and expansion of API-led connectivity and integration architectures.
Role type
Senior Customer Success Manager (Integration Platform)
Builds
Long-term value realization, adoption roadmaps, and expansion of MuleSoft footprint for enterprise clients.
Domain
Enterprise Software / Integration Platform as a Service (iPaaS)
Required skills
Enterprise account management, API-led connectivity expertise, integration architecture knowledge, executive relationship building, ROI demonstration, cross-functional partnership, strategic problem solving, project management, commercial strategy, risk management
Preferred skills
MuleSoft certifications, software development background, management consulting experience, 'Land and Expand' strategy execution, industry-specific integration knowledge (Financial Services, Healthcare, etc.), AI and agent technologies understanding
Technologies
MuleSoft, iPaaS platforms, APIs, web services, cloud platforms
Responsibilities
Orchestrate customer relationships for seamless transition from implementation to long-term value; Drive platform adoption and optimize API usage patterns; Define and demonstrate quantifiable business impact and ROI; Partner with senior client executives to influence technical strategy; Identify new integration use cases and drive expansion opportunities; Remove barriers to adoption and manage technical risks; Act as voice of the customer to Product and Engineering teams; Build and nurture internal Centers of Enablement for peer advocacy; Partner with Sales to secure renewals and drive contract upsells.
Seniority
Senior, hands-on IC