Senior Solution Architect - Agentforce Contact Center
Core
Senior Solution Architect leading enterprise customer engagements for Agentforce Contact Center, serving as a strategic advisor to drive AI-driven workforce transformation.
Role type
Senior Solution Architect (Enterprise Customer Success)
Builds
Agentforce Contact Center solutions and AI toolchain integrations for large-scale enterprise clients
Domain
Customer Success / AI / Contact Center / Enterprise Software
Deliverable
production ML models | product features
Required skills
Agentforce Contact Center configuration and customization, AI toolchain experience (Claude, Cursor, Elements Cloud), system architecture design, business process documentation, UML and sequence diagram creation, stakeholder presentation, agile delivery, consulting experience
Preferred skills
Salesforce certifications, leading customer success stories, large-scale enterprise implementation experience
Technologies
Agentforce, Salesforce platform, Claude, Cursor, Elements Cloud, UML, process flow diagram tools
Responsibilities
Serve as a trusted strategic advisor for PACE industry clients, guide deployment of emerging AI technologies, manage customer expectations and negotiate complex solutions, drive program vision and articulate strategies, lead discovery sessions and define business requirements, document business processes and system designs, present solutions to C-suite and technical stakeholders
Seniority
Senior, hands-on IC with strategic advisory responsibilities
