Principal AI Solutions Architect, Customer Success
Core
Strategic and technical bridge leading AI transformation for enterprise customers in the EMEA region, moving from exploration to production.
Role type
Principal AI Solutions Architect (Customer Success)
Builds
AI-powered experience orchestration platforms, agentic systems, and production-ready prototypes for enterprise clients.
Domain
Customer Experience (CX) / Contact Center as a Service (CCaaS) / Enterprise AI
Deliverable
production ML models | product features | client delivery
Required skills
AI implementation, CX/CCaaS platform consulting, technical solution architecture, agentic AI systems, APIs, data pipelines, cloud environments, mentoring, multilingual communication
Preferred skills
Financial Services, Healthcare, Insurance, Retail, or Public Sector industry experience
Technologies
Genesys Cloud, Google CCAI, Salesforce, Microsoft, NICE CXone, AWS Connect, ServiceNow, Python, SQL
Responsibilities
Lead discovery and strategy alignment to identify AI use cases and translate business KPIs into technical priorities; Define reference architectures, integration patterns, and data flows for AI-powered experience orchestration; Deliver rapid POC and MVP implementations using Genesys Cloud AI Studio and related suites; Design and implement evaluation frameworks to measure AI solution quality in production; Champion responsible AI design principles and apply guardrails to prevent bias or unsafe responses; Mentor customer, partner, and internal teams to build long-term AI maturity and self-sufficiency.
Seniority
Principal, hands-on IC with strategic leadership