Principal AI Solutions Architect, Customer Success
Core
Strategic and technical bridge between customer ambition and successful AI transformation, partnering with strategic customers to move AI from exploration to production.
Role type
Principal AI Solutions Architect (Customer Success)
Builds
AI-powered experience orchestration platforms, agentic systems, and production-ready AI solutions for enterprise customers.
Domain
Customer Experience (CX) / Contact Center as a Service (CCaaS) / Enterprise AI
Deliverable
production ML models
Required skills
Agentic AI system design, LLM-powered agent implementation, RAG pipeline design, CX orchestration workflow design, Python for evaluation scripting, SQL, stakeholder management, consultative selling, technical architecture, data analysis
Preferred skills
Experience with Financial Services, Healthcare, Insurance, Retail, or Public Sector verticals, multilingual communication (Dutch/English)
Technologies
Genesys Cloud AI Studio, CoPilot, Agentic Virtual Agent, AWS, Azure, GCP, Google CCAI, Salesforce, Microsoft, NICE CXone, ServiceNow
Responsibilities
Lead discovery and strategy alignment to identify AI use cases and translate business KPIs into technical priorities; Define reference architectures and integration patterns for AI-powered experience orchestration; Deliver rapid POC and MVP implementations using Genesys Cloud AI Studio and related suites; Design and implement evaluation frameworks to measure AI solution quality in production; Champion responsible AI design principles and apply guardrails to prevent bias; Mentor customer, partner, and internal teams to build long-term AI maturity.
Seniority
Principal, strategic & hands-on IC
