Cloud Solution Architect - Copilot

## About the role * Be a trusted advisor and drive business value through AI Transformation: Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. * Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value. * Drive Customer Success: Lead architectural design, engaging business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, and M365 Copilot, securing long-term customer success and renewal. * Leverage Agentic AI: Use Copilot prompt engineering and Agent-building expertise to drive AI at scale. * Explore growth opportunities: Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization. * Accelerate Customer AI Transformation Journey: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer's AI transformation journey. * Embrace a growth mindset: Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution. * Learn-it-all: Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as Copilot Chat, Agents, M365 Copilot, business value realization, and adoption and change management. * Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives. ## Requirements * Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 2+ years of experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting. * This position is not eligible for visa sponsorship. * Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship. * Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting. * Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting. * Equivalent experience. * 4+ years of experience working in a customer-facing role (e.g., internal and/or external). * 4+ years of experience working on technical projects. ## Nice to have * (None specified in the original text) ## What we offer * (None specified in the original text) ## About us * (None specified in the original text)