Senior Principal, AI Software Engineer– Agentic & Industry Solutions
Core
Design, build, and scale transformative Agentic AI solutions and industry-specific accelerators on Genesys Cloud to automate customer and employee experiences.
Role type
Senior Principal, hands-on IC AI Software Engineer & Architect
Builds
Reusable Agentic AI capabilities, multi-agent workflows, and intelligent automation solutions for enterprise customers
Domain
Enterprise Customer Experience (CX) & AI Orchestration
Deliverable
production ML models | product features
Required skills
Agentic AI platform design, multi-agent system architecture, RAG solutions, enterprise integration, scalable cloud-native development, technical leadership, solution prototyping
Preferred skills
Industry domain knowledge (Financial Services, Healthcare, Insurance, Retail, Telecom, Public Sector), open-source contributions, patent development
Technologies
Genesys Cloud, AI Studio, LangGraph, CrewAI, Semantic Kernel, LangChain, AutoGen, AWS Bedrock, Python, JavaScript/TypeScript, Vector databases
Responsibilities
Design and deploy Agentic AI solutions and multi-agent workflows; Develop reusable AI skills, agents, and workflow automation assets; Define scalable architectures for enterprise AI integrations; Build proof-of-concepts and MVPs to validate new business opportunities; Provide technical leadership and mentor engineers on AI solution design
Seniority
Senior, hands-on IC with strategic leadership