Salesforce Experience Architect, AI and Agentforce (Solution Architect)
Core
Designing and building Agentforce-powered experiences and solutions to deliver business value to clients through experience design, solution architecture, and execution for GenAI technologies.
Role type
Senior Solution Architect (Salesforce AI & Agentforce)
Builds
Agentforce-powered customer experiences and intelligent solutions
Domain
Enterprise CRM, Generative AI, Salesforce ecosystem
Deliverable
production ML models | product features
Required skills
Salesforce Service Cloud/Sales Cloud architecture, GenAI prompt engineering, Agentforce or Einstein Service Intelligence expertise, business process mapping, requirement gathering, cross-functional team leadership, ROI storytelling, flow charting
Preferred skills
GenAI solution testing strategies
Technologies
Salesforce Agentforce, Einstein Bots, Einstein for Service, Service Intelligence, Lucidchart
Responsibilities
Provide industry best practices and act as a trusted client advisor; drive requirement gathering and serve as the Salesforce platform expert; bring an experience design-focused mindset to solutions; work with clients to build strategy and roadmap; leverage Salesforce technology to translate business requirements into well-architected solutions; coach and mentor junior team members; follow and understand new Salesforce product capabilities
Seniority
Senior, hands-on IC with mentorship responsibilities