Customer Risk Manager - MuleSoft
Core
Deliver world-class risk management to resolve complex enterprise customer issues and mitigate attrition risk for high-value accounts.
Role type
Senior Customer Risk Manager (Enterprise Accounts)
Builds
Customer retention strategies and resolution outcomes for enterprise-level accounts
Domain
SaaS / Customer Success / Enterprise Risk Management
Deliverable
client delivery
Required skills
Account management, escalation management, root cause analysis, trend reporting, executive stakeholder engagement, process improvement, strategic portfolio balancing
Preferred skills
MuleSoft development or implementation, SaaS platform usage, C-level influence, industry trend analysis
Technologies
Anypoint Platform, API Manager, API Designer, Runtime Manager, CloudHub, MuleSoft Agent Fabric (MAF), MCP servers
Responsibilities
Partner with internal teams to resolve complex customer issues; Own a defined portfolio of enterprise accounts; Serve as primary escalation point for high-complexity accounts; Operate as SME on Red Account lifecycle; Develop trusted relationships with executive leadership; Provide consultative advice on complex issues; Identify and drive process improvements for systemic risks; Track and communicate status/resolution to customers and internal teams; Balance portfolio with strategic initiatives
Seniority
Senior, hands-on IC with executive coordination
