Customer Risk Manager - MuleSoft
Core
Deliver world-class risk management to resolve complex customer issues and mitigate attrition risk for enterprise-level accounts.
Role type
Senior Customer Risk Manager (Enterprise Accounts)
Builds
Customer retention and satisfaction outcomes for high-value enterprise clients
Domain
SaaS / Customer Success / Enterprise Risk Management
Deliverable
dashboards & analysis
Required skills
Account management, Escalation management, Root cause analysis, Strategic resource orchestration, Executive stakeholder engagement, Process improvement, Trend reporting, Cross-functional collaboration, Technical integration concepts, API management
Preferred skills
MuleSoft development or implementation, SaaS platform usage, C-level influence, Industry trend analysis
Technologies
Anypoint Platform, API Manager, API Designer, Runtime Manager, CloudHub, MuleSoft Agent Fabric, MCP servers, ERP, CRM
Responsibilities
Partner with internal teams to resolve complex customer issues; Own a defined portfolio of enterprise accounts; Serve as primary escalation point for high-complexity accounts; Operate as SME on Red Account lifecycle; Develop trusted relationships with executive leadership; Provide consultative advice on complex issues; Identify and drive process improvements; Track and communicate status and resolution; Draw on root cause analysis to drive systemic change; Balance portfolio with strategic initiatives.
Seniority
Senior, hands-on IC with executive coordination
