Customer Success Manager
Core
Serve as the primary contact and trusted advisor for Salesforce's largest Core and Marketing Cloud customers, ensuring their technical and operational health and maximizing platform value.
Role type
Senior Customer Success Manager (Enterprise Accounts)
Builds
Customer retention, renewal, and expansion for Salesforce Marketing Cloud applications.
Domain
SaaS / CRM / Marketing Technology
Deliverable
client delivery
Required skills
Technical Customer Success, Salesforce Ecosystem expertise (Sales/Service/Marketing Cloud), cross-functional team leadership, complex technical concept translation, stakeholder management, software development process knowledge
Preferred skills
Salesforce Core product knowledge, Salesforce Certifications (Platform, Admin, Marketing Cloud Consultant), Data Cloud and Agentforce knowledge
Technologies
Salesforce Marketing Cloud, Salesforce Core, Data Cloud, Agentforce
Responsibilities
Orchestrate Signature Success deliverables, experience, and renewal; cultivate relationships with customer IT and executive leadership; provide proactive feature guidance and adoption advice; advocate for customers during high-severity incident resolution; coordinate cross-functional teams to resolve customer needs.
Seniority
Senior, hands-on IC