Customer Success Manager - Marketing cloud -Arabic speaker
Core
Partner with customers to accelerate business value and return on investment using Salesforce Marketing Cloud and related solutions.
Role type
Senior Customer Success Manager (Marketing Cloud)
Builds
Customer adoption paths, risk mitigation plans, and executive-level partnerships
Domain
CRM / Marketing Cloud / Enterprise Software
Deliverable
client delivery
Required skills
Customer success methodology, C-level stakeholder management, risk mitigation, adoption planning, Salesforce product knowledge, Arabic fluency, English fluency
Preferred skills
Enterprise architecture principles, governance articulation, technological concept explanation
Technologies
Salesforce Marketing Cloud, Salesforce Platform
Responsibilities
Understand customer goals and assess capabilities to provide recommendations; Guide customers on organizational strategy and change processes; Identify risks and build mitigation plans; Produce comprehensive adoption paths with timelines; Build executive-level relationships with customer leadership; Recommend additional Salesforce services and advisory experts.
Seniority
Senior, hands-on IC