Customer Success Manager – Dutch or Swedish speaker
Core
Partner with customers to accelerate business value and return on investment using Salesforce AI CRM and Agentforce.
Role type
Senior Customer Success Manager (Trusted Advisor)
Builds
Customer adoption paths, risk mitigation plans, and executive-level partnerships.
Domain
SaaS / CRM / AI / Customer Success
Required skills
Customer success methodology, C-level stakeholder management, business strategy alignment, risk mitigation, adoption planning, executive relationship building, product evangelism
Preferred skills
Salesforce platform expertise, enterprise architecture understanding, retail e-commerce strategy, omnichannel integration, customer lifetime value optimization
Technologies
Salesforce, Agentforce, AI CRM
Responsibilities
Guide customers on organizational strategy and governance; demonstrate hands-on product knowledge to align with business priorities; proactively identify and mitigate risks to business goals; build executive-level relationships with customer leadership; recommend additional services and advisory experts; communicate technical updates and outages.
Seniority
Senior, hands-on IC