Customer Success Manager – Dutch or Swedish speaker
Core
Partner with customers to accelerate business value and return on investment using Salesforce AI CRM and Agentforce.
Role type
Senior Customer Success Manager (Trusted Advisor)
Builds
Customer adoption paths, risk mitigation plans, and executive-level partnerships
Domain
SaaS / CRM / AI / Customer Success
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer success methodology, C-level stakeholder management, business strategy alignment, risk mitigation, adoption planning, executive relationship building, industry expertise, consulting skills
Preferred skills
Salesforce platform knowledge, enterprise architecture principles, e-commerce strategy, digital engagement optimization
Technologies
Salesforce, Agentforce, AI CRM
Responsibilities
Understand customer goals and capabilities to provide recommendations; Guide customers on organizational strategy and change processes; Identify risks and build mitigation plans; Build executive-level relationships with customer leadership; Recommend additional Salesforce services and advisory experts; Communicate technical product updates and outages
Seniority
Senior, hands-on IC with strategic advisory focus