Director, Customer Success Management
Core
Lead a team of Customer Success Managers for National Security customers (Intelligence Community, DoD) to drive Tableau adoption, ensure renewal health, and deliver strategic value.
Role type
Senior leadership Customer Success Director
Builds
Tableau analytics solutions for government and defense clients
Domain
Government & Defense / Data Analytics
Required skills
People leadership, strategic customer engagement, analytics adoption frameworks, risk mitigation, executive relationship building, data literacy training, team coaching, commercial acumen
Preferred skills
Tableau product expertise, agentic AI knowledge, enterprise account management
Technologies
Tableau, Salesforce, AI/ML
Responsibilities
Lead and mentor CSMs, manage territory health and renewals, resolve critical escalations, align solutions to customer priorities, drive product penetration, collaborate with Sales/Engineering/Product, develop talent retention strategies
Seniority
Director, hands-on leadership
