Principal, Specialist SE
Core
Trusted advisor to strategic Public Sector customers in Mexico, designing Service Cloud solutions to transform citizen service and government digital operations.
Role type
Principal, Specialist Solutions Engineer (Public Sector)
Builds
Service Cloud solutions, PoCs, and solution architectures for public administration
Domain
Public Sector / Government / Customer Service
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Solutions engineering, enterprise software consulting, public sector procurement, Service Cloud expertise, C-level stakeholder management, solution design, AI/agentic systems knowledge
Preferred skills
Competitive CRM experience (ServiceNow, Microsoft, Siebel, SAP, Pegasystems, Cisco, Genesys), Conversational AI, generative AI, AI governance, programming (HTML, Python, SQL), Salesforce certifications, Public Sector account experience
Technologies
Service Cloud, Data Cloud, AI, relational databases, web technologies
Responsibilities
Lead discovery sessions with C-level executives, design tailored presentations and demos, lead pilots and PoCs, propose solution architecture, act as industry thought leader, support pipeline generation via RFPs, mentor junior SEs
Seniority
Principal, hands-on IC with mentorship
