IT Infra Specialist
Core
Providing IT services to global customers while catering to local IT support demands, handling hardware/software issues, and managing onboarding/offboarding.
Role type
IT Infrastructure Specialist (Level 1/2 Support)
Builds
IT support services for global customers and local teams
Domain
IT Infrastructure / Logistics Automation
Deliverable
client delivery
Required skills
Hardware troubleshooting, Software & OS support, Networking, Active Directory, Microsoft Office 365, VMware basics, Digital Platforms knowledge, Storage and Computing configuration
Preferred skills
Microsoft Power Platform, Automation tools, Process improvement
Technologies
Windows 11, Office 365, VMware, Outlook, Active Directory, Microsoft Power Platform
Responsibilities
Troubleshoot hardware, software, network connectivity, printers, and peripherals; Perform Level 1/2 application lifecycle management tasks; Manage onboarding and offboarding activities including laptop preparation and inventory; Respond to support tickets and service requests to maintain SLA; Assist with local IT setups for events and maintain meeting room connectivity; Share knowledge with junior team members and pilot new tools.
Seniority
Mid-level, hands-on IC