Associate Systems Support Engineer
Core
Provide Tier 1 and Tier 2 IT support, systems administration, and on-site field services for client organizations across the San Francisco Bay Area.
Role type
Associate Systems Support Engineer
Builds
IT support services, endpoint management, and client site deployments for Managed Services Provider clients
Domain
IT Services / Managed Services / Cloud Infrastructure
Deliverable
client delivery
Required skills
Windows 10/11 administration, Microsoft 365 management, Active Directory and Entra ID, TCP/IP networking, user onboarding/offboarding, ticketing platforms, remote support tools, troubleshooting, root-cause analysis, PowerShell scripting, endpoint security, device imaging and deployment
Preferred skills
MSP experience, Microsoft Intune, Exchange Online, SharePoint Online, VMware, Hyper-V, industry certifications (CompTIA A+, Network+, Security+, Microsoft Fundamentals/Associate)
Technologies
Active Directory, Cloud, Hardware, Hyper-V, Microsoft 365, Microsoft Intune, Mobile, Network, PowerShell, Security, SharePoint, TCP/IP, VPN, VMware, Windows, Office 365
Responsibilities
Deliver Tier 1 and Tier 2 support via phone, ticketing, and remote tools; troubleshoot Windows, Microsoft 365, printers, and connectivity; administer Microsoft 365 environments and Entra ID; manage endpoint enrollment, patching, and security; image and deploy workstations; travel to client sites for hardware setup and network equipment installation; create technical documentation and knowledge base articles; escalate complex infrastructure issues; support system migrations and project delivery; maintain asset records and compliance measures.
Seniority
Associate, entry-level to mid-level IC with growth path to Systems Engineer
