IT technician level 2-3
Core
Providing Level 2-3 IT support for internal users, managing domain controllers, and maintaining physical and virtual server infrastructure.
Role type
IT technician level 2-3
Builds
IT support services, server maintenance, and network administration for internal users.
Domain
Enterprise IT infrastructure and helpdesk support
Deliverable
client delivery
Required skills
Active Directory management, Windows 10/11 workstation support, server installation and maintenance (physical/virtual), ticketing system management, network troubleshooting (IP, VLAN, DNS), SQL basics, Microsoft 365 administration
Preferred skills
VMware vSphere/vCenter, HP hardware familiarity, VMWare Horizon, enterprise networking principles
Technologies
Active Directory, LDAP, Microsoft 365, SQL, VMware, Windows, Office 365
Responsibilities
Assist system administrator with domain controller oversight, administer Microsoft 365 services, provide IT support for software and network systems, manage IT asset inventory, perform physical repairs on IT equipment, handle incoming service requests via ticketing system
Seniority
Mid-level, hands-on IC
