Customer Success Manager (Q4)
Core
Serve as the primary contact and trusted advisor for Salesforce's largest and highest-profile customers, ensuring their technical and operational health to maximize value from their Salesforce investment.
Role type
Senior Customer Success Manager (Enterprise Accounts)
Builds
Customer retention, renewal, and expansion of Salesforce Signature Success services for key accounts.
Domain
SaaS / Customer Success / Salesforce Platform
Deliverable
client delivery
Required skills
Technical Customer Success, SaaS platform expertise, project leadership, Technical Solutions Architecture, executive communication, cross-functional team leadership, incident management, stakeholder relationship management
Preferred skills
Salesforce ecosystem experience, Salesforce product certifications, knowledge of Salesforce Core Cloud features and applications
Technologies
Salesforce Platform, Salesforce Core Cloud, Signature Success
Responsibilities
Act as the Core Cloud Subject Matter Expert for customer technical and operational configuration; orchestrate all Signature deliverables, experience, and renewal/expansion; cultivate relationships with customer IT and executive leadership; provide proactive Salesforce feature guidance and adoption advice; advocate for customers during high-severity incident triage and resolution; conduct quarterly reviews to identify trends and recommend enhancements; coordinate with Sales, Engineering, and Product teams to drive success and revenue opportunities.
Seniority
Senior, hands-on IC
