Manager, Global P2C Innovation Readiness & Enablement
Core
Lead training delivery and change management for the Global Seller Experience, Tooling, and Operators workstream, ensuring seamless enablement strategies and objectives are executed in partnership with Q2C.
Role type
Manager, Global P2C Innovation Readiness & Enablement
Builds
Global Seller enablement programs, change management initiatives, and learning solutions for diverse stakeholders.
Domain
SaaS / Cloud computing / Sales Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Instructional design, adult learning principles, change management, project management, stakeholder engagement, training needs analysis, impact assessment, executive presentation, scalable delivery methods
Preferred skills
SaaS/Cloud computing experience, quote-to-cash knowledge, informal learning, blended learning, reinforcement programs, AI fluency, generative AI tools (Claude, Gemini, Slackbot, NotebookLM)
Technologies
Salesforce, Slack, Slackbot, NotebookLM, generative AI assistants
Responsibilities
Lead P2C Domains for the Global Seller Experience, Tooling and Operators workstream; Work with enablement partners across Revenue Operations, DET, Field Readiness, Corporate Development, Communications, Change Management and impacted business stakeholders; Formulate the enablement management strategy and plan to facilitate a successful transition; Be the trusted advisor for drafting and deploying targeted messaging and training materials; Manage the successful execution of the end-to-end change management program; Build executive presentations, enablement offerings, and status reports for internal and external stakeholders; Collaborate with Sales Enablement and Sales Onboarding teams to setup programmatic opportunities; Actively listen to Sales feedback through cases, survey responses, and by conducting regular training needs analysis; Develop and drive strategies that will provide employees with the resources and knowledge they need through various learning formats; Maintain strong partnership with all impacted operational roles; Develop impact assessment and stakeholder analysis deliverables; Partner closely with project teams and senior executives across the company; Possess a strong understanding of the Seller experience to help uncover gaps that can be used to build a successful enablement program
Seniority
Manager, hands-on IC