Agentforce Service (Service Cloud) - Specialist Solution Engineer
Core
Present Salesforce Service Cloud product offerings and architecture to prospects and customers, removing technical objections in the sales cycle.
Role type
Specialist Solution Engineer (Presales)
Builds
Service Cloud solutions for customer service and support
Domain
CRM / Customer Service / Contact Center
Deliverable
product features
Required skills
Solution architecture design, Technical sales strategy development, Customer business needs analysis, ROI calculation, Tailored solution demonstrations, Call center infrastructure integration, Back-office system integration, Workflow process definition
Preferred skills
CRM presales engineering, Service Cloud product knowledge, Oracle/Microsoft/ServiceNow CRM experience, Business-level English
Technologies
Salesforce Service Cloud, Oracle CRM, Microsoft CRM, ServiceNow
Responsibilities
Evangelize Service Cloud value to C-level execs and IT teams, Assess business and operational impacts of technology, Configure and demonstrate visionary solutions tailored to customer business, Discuss and propose solution architecture including integrations, Support proposal preparation, Conduct presentations and demonstrations at seminars and events, Create sales assets like solution maps and proposal templates
Seniority
Mid-level, hands-on IC