Agentforce Service (Service Cloud) - Specialist Solution Engineer
Core
Present Salesforce Service Cloud product offerings and architecture to prospects and customers, removing technical objections in the sales cycle and driving enablement.
Role type
Specialist Solution Engineer (Presales)
Builds
Service Cloud solutions for customer service and support
Domain
SaaS / CRM / Customer Service
Required skills
Solution architecture, technical sales strategy, customer needs analysis, ROI analysis, tailored demonstrations, integration planning (call center/back-office), proposal development
Preferred skills
CRM presales/architect experience, Service Cloud product knowledge, Oracle/Microsoft/ServiceNow experience, Business English
Technologies
Salesforce Service Cloud, Oracle, Microsoft, ServiceNow
Responsibilities
Support Service Cloud-based solution proposals for customers across industries; Evangelize Service Cloud value to C-level execs, IT, and field teams; Assess business and operational impacts of technology; Deliver findings including key pain points, proposed solutions, and ROI; Contribute to technical sales strategy; Configure and demonstrate visionary solutions tailored to customer business; Discuss and propose solution architecture including infrastructure and workflow integration; Support preparation of proposals; Conduct presentations and demonstrations at seminars and events; Execute enablement activities (Webinars, Knowledge Share); Create sales assets like solution maps and proposal templates.
Seniority
Mid-Senior, hands-on IC