Associate Software Development Engineer - R0157139
Core
Develop and implement Salesforce Service Cloud solutions for case management, field service, and digital engagement.
Role type
Associate Software Development Engineer (Salesforce Service Cloud)
Builds
Case Management, Knowledge Base, Omni-Channel, Self-Service portals, and automation workflows
Domain
Customer Service / Salesforce Platform
Deliverable
production ML models | product features
Required skills
Salesforce Service Cloud, Case Management, Salesforce Flows, Process Builder, Apex classes, REST/SOAP APIs, Lightning Web Components, Salesforce security models
Preferred skills
Field Service Lightning, MuleSoft, Dell Boomi, Gearset, Copado, Salesforce Certified Service Cloud Consultant
Technologies
Salesforce, Apex, REST, SOAP, Lightning Web Components, MuleSoft, Dell Boomi, Gearset, Copado
Responsibilities
Configure and optimize Case Management, Knowledge Base, Omni-Channel, and Self-Service portals; Build and maintain automation using Salesforce Flows, Process Builder, and Apex triggers; Integrate Salesforce Service Cloud with external systems using REST and SOAP APIs; Resolve complex technical issues and support application availability and performance; Collaborate with business stakeholders, analysts, and QA teams to gather requirements and deliver solutions; Implement Salesforce security practices using roles, profiles, permission sets, and the sharing model; Document technical solutions and configurations and provide knowledge transfer to support teams
Seniority
Mid-level (4-8 years experience)