Lead Solution Engineer
Core
Subject matter expert demonstrating and evangelizing Salesforce Agentforce IT Service solutions to drive sales and adoption.
Role type
Specialist Solution Engineer (Sales)
Builds
Agentforce IT Service (ITSM) solutions on Service Cloud
Domain
Enterprise IT Service Management / AI / CRM
Deliverable
client delivery
Required skills
IT Service Management, Salesforce Service Cloud, AI-driven workflows, stakeholder management, solution architecture, sales enablement, cross-functional collaboration, product evangelism, workflow automation, incident management
Preferred skills
Experience with emerging business units, startup mindset, conversational AI, CMDB concepts
Technologies
Salesforce Service Cloud, Agentforce, Einstein AI, Slack, CMDB
Responsibilities
Articulate value of Agentforce IT Service solutions, demonstrate seamless integration within Salesforce portfolio, drive sales through solution evangelism, identify solutions that drive sales, operate with a startup mindset in an emerging business unit
Seniority
Individual Contributor, Specialist
