Salesforce Solution Architect, Field Service
Core
Design, develop, QA, and launch Salesforce Field Service Cloud solutions for customers, translating business requirements into technical specifications and best-practice configurations.
Role type
Senior Salesforce Solution Architect (Field Service)
Builds
Salesforce Field Service Cloud implementations and AI-powered customer service solutions
Domain
Professional Services Automation (PSA) / Field Service Management / Salesforce Ecosystem
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Salesforce Field Service Cloud configuration, Apex/VisualForce/Web Services understanding, SDLC ownership, Service Cloud/Sales Cloud administration, Enterprise project management, multi-environment management, legacy system integration via APIs, declarative solution design, customer requirement analysis, end-user training delivery
Preferred skills
Salesforce Communities and Wave Analytics expertise, multi-project management, business process optimization
Technologies
Salesforce, Agentforce, Service Cloud, Sales Cloud, Field Service Cloud, Apex, VisualForce, Web Services, Communities, Wave Analytics
Responsibilities
Facilitate business process reviews to identify customer requirements; Translate requirements into Salesforce design; Configure Field Service Cloud solutions; Develop technical requirements and specifications; Drive best practice UX design; Manage project communications and delivery; Deliver end-user training and documentation; Lead vision and strategy discussions with leadership; Partner with AI teams to create innovative solutions
Seniority
Senior, hands-on IC with strategic input