Enterprise Solutions Engineer, Service Management
Core
Partner with Account Executives to lead technical validation and solution design for IT and service management opportunities in mid-market accounts, translating customer pain points into practical workflows and business value narratives.
Role type
Mid-market Solutions Engineer (Service Management)
Builds
Repeatable technical plays, demo assets, solution patterns, and technical collateral for the field organization
Domain
IT Service Management (ITSM) / Enterprise Software Sales
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Technical discovery, solution architecture design, product demonstration, workflow mapping, stakeholder management, early-stage product adaptation, ITIL/service catalog knowledge, legacy system migration expertise, AI/automation concepts
Preferred skills
Experience with ITSM/ESM/ticketing tools, background in displacement/migration projects, familiarity with AI-powered automation use cases
Technologies
ITSM, ESM, ticketing, knowledge management, identity, workflow automation, LLMs, AI agents
Responsibilities
Lead technical validation from discovery through close for mid-market IT/service accounts; Map customer workflows to Asana Service Management; Conduct technical discovery sessions and tailored product demonstrations; Advise on solution architecture, integrations, and deployment approaches; Build repeatable demo assets and technical collateral; Surface customer feedback and product gaps to leadership; Deliver technical enablement to the revenue organization
Seniority
Mid-level, hands-on IC