Salesforce CoE Team Lead - Business IT Platform Section, Corporate IT Service Department (CITSD)
On-site
Core
Lead the Salesforce CoE team and shared platform operations, owning strategy, roadmap, and governance for Sales Cloud/Service Cloud including AI-driven efficiency initiatives.
Role type
Senior IC Salesforce Team Lead (CoE)
Builds
Enterprise Salesforce platforms (Sales Cloud/Service Cloud) and AI-enhanced support capabilities
Domain
Enterprise IT / CRM / Generative AI
Deliverable
production ML models | product features
Required skills
Salesforce engineering (Sales Cloud/Service Cloud), platform operations leadership, roadmap execution, stakeholder management (10+), vendor management, AI integration
Preferred skills
Salesforce certifications, global project leadership, CoE scaling experience
Technologies
Salesforce, Sales Cloud, Service Cloud, Generative AI, AI agents
