Technical Support Engineer (French speaking)
Core
Provide world-class technical support for Informatica Cloud products (Master Data, Data Integration, Data Quality, Data Governance) to customers, partners, and internal teams.
Role type
Senior IC Technical Support Engineer
Builds
Customer success and resolution of technical issues for Informatica Cloud products
Domain
Enterprise Data Management / Cloud Infrastructure
Deliverable
client delivery
Required skills
Java programming, Relational database management (Oracle, MS SQL Server), Cloud platforms (Azure, AWS, GCP), REST/SOAP web services, Linux/Windows OS, Troubleshooting
Preferred skills
Network troubleshooting, Cloud native architecture experience
Technologies
Java, Oracle, MS SQL Server, Azure, AWS, GCP, REST, SOAP, Linux, Windows
Responsibilities
Manage customer issues and escalations within Salesforce CRM, Analyze and reproduce problems to resolve technical defects, Coordinate with regional partners on proactive support and enablement, Work with internal teams to speed up resolutions and deflect escalations
Seniority
Junior to Mid-level, hands-on IC
