Customer Success Manager, Senior Manager
Core
Senior Customer Success Manager ensuring high-value customers on the Signature Success Plan achieve significant ROI by acting as a trusted advisor and extension of the customer's workforce.
Role type
Senior IC Customer Success Manager (Salesforce/SaaS)
Builds
Customer success outcomes, retention, and expansion for Signature Plan customers
Domain
SaaS / CRM / AI Agents
Required skills
Strategic advisory, stakeholder management, business value alignment, technical health monitoring, risk management, incident response, cross-functional collaboration, prompt engineering basics, AI agent literacy
Preferred skills
Salesforce product expertise, Sales Cloud implementation, industry functional expertise, executive relationship building
Technologies
Salesforce, Sales Cloud, Einstein Lead Scoring, Opportunity Insights, Activity Capture, Lightning Sales Console, Process Builder, Flows
Responsibilities
Serve as single point of accountability for Signature deliverables and customer experience; align business and technical goals with customer priorities; develop executive-level relationships and act as trusted advisor; monitor AI engagement and flag concerns; lead quarterly reviews and incident resolution; coordinate with Sales, Engineering, and Product teams; drive innovation and partnership commitments
Seniority
Senior, hands-on IC with strategic advisory scope