Customer Success Manager Core - Portuguese Speaker
Core
Trusted advisor for SMB customers driving product adoption, value realization, and long-term success by bridging business objectives with Salesforce platform capabilities.
Role type
Senior Customer Success Manager (SMB)
Builds
Customer success plans, adoption strategies, and business value reviews for SMB clients.
Domain
SaaS / CRM / Customer Success
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer success management, consultative selling, stakeholder management, business value quantification, risk mitigation, cross-functional partnership
Preferred skills
Salesforce product knowledge, program management, executive presentation
Technologies
Salesforce platform
Responsibilities
Serve as main point of contact for SMB customers; Drive product adoption and technical success; Identify and mitigate renewal risks; Conduct business value reviews with senior stakeholders; Partner with Sales, Support, and Engineering to ensure delivery.
Seniority
Senior, hands-on IC
