Digital Success & Operations Senior Lead - Events Technology Platform
Core
Own the end-to-end health and roadmap of Salesforce's global event technology platform, ensuring tens of thousands of prospects and customers have a best-in-class webinar experience.
Role type
Senior Product & Program Operations Lead (Events Technology)
Builds
Global webinar and event technology platform for Salesforce marketing and sales teams
Domain
Enterprise Marketing Technology (MarTech) / Events
Deliverable
product features
Required skills
Digital product management, program management, enterprise SaaS vendor relationship management, stakeholder management, AI/ML concepts in marketing technology, enterprise event platform expertise, digital engagement KPI definition
Preferred skills
Influencing vendor roadmaps via advisory boards, Salesforce ecosystem familiarity, Agile/Project Management certifications, global hyper-scale enterprise experience
Technologies
ON24, Zoom, GoToWebinar, Bizzabo, Marketo, Salesforce, Eloqua, Claude, Slackbot
Responsibilities
Synthesize global business needs to shape platform roadmap priorities; define and maintain forward-looking product roadmap; manage enterprise vendor relationships including licensing and SLA governance; define and track platform KPIs; drive platform adoption strategies; ensure compliance with data privacy regulations; manage platform operations and governance
Seniority
Senior, hands-on IC with strategic influence
