Renewals Manager
Core
Own a portfolio of existing customers to maximize retention through contract negotiation and developing new business from current accounts.
Role type
Senior Account/Renewals Manager
Builds
Long-term trusting relationships and successful contract renewals
Domain
SaaS / Customer Success / CRM
Deliverable
client delivery
Required skills
contract negotiation, stakeholder management, account forecasting, CRM proficiency, cross-functional collaboration, executive presentation
Preferred skills
M&A experience, complex contract navigation, startup-to-enterprise transition management
Technologies
Salesforce, CPQ tools
Responsibilities
Negotiate contracts and close agreements to maximize profits and minimize churn; Identify new business opportunities among existing customers; Liaise with cross-functional teams to improve customer experience; Forecast and track key account metrics; Prepare reports on account status; Serve as the lead point of contact for all account management matters
Seniority
Mid-Senior, hands-on IC