Customer Success Manager – Tableau
Core
Ensure high-value customers achieve ROI on the Signature Success Plan by acting as a trusted advisor and extension of the customer's workforce.
Role type
Individual Contributor Customer Success Manager (Tableau)
Builds
Customer success outcomes, platform adoption, and revenue retention for Signature customers.
Domain
SaaS / Customer Success / Data Visualization
Deliverable
client delivery
Required skills
Tableau Desktop Specialist and Data Analyst certifications, 3+ years Tableau support experience, Salesforce data integration knowledge, data visualization best practices, dashboard design, stakeholder management, consulting skills, C-level influence, technical troubleshooting, AI agent usage, prompt engineering basics.
Preferred skills
Health Cloud or Life Sciences Cloud experience, Media Cloud experience, Journey Builder or Commerce Promotions expertise.
Technologies
Tableau Desktop, Tableau Cloud/Server, Tableau Prep, Salesforce, Health Cloud, Life Sciences Cloud, Media Cloud, Journey Builder, Commerce Promotions.
Responsibilities
Serve as single point of accountability for Signature deliverables and renewals; drive adoption of Sales, Service, and Tableau features; conduct enablement sessions on data visualization and AI tools; track usage metrics and CSAT scores; manage major incidents and escalations; develop strategic success plans with executive stakeholders.
Seniority
Mid-level Individual Contributor