Communication Technician II
Core
Maintains, troubleshoots, and repairs communications voice equipment and systems across multiple University sites, providing Tier 1/2 support and on-call coverage.
Role type
Communication Technician II (Voice Operations)
Builds
Secure, stable voice infrastructure and applications for University of Chicago and UChicago Medical Center
Domain
Higher Education & Healthcare Telecommunications
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
troubleshooting voice communications infrastructure, digital and analog circuitry, carrier circuit diagnostics, ITSM ticketing, inventory management, technical documentation, hand/power tools, test equipment operation
Preferred skills
Cisco Unified Communications Manager, Cisco Unity, Cisco UCCX, Finesse, academic/healthcare environment background
Technologies
ServiceNow, Cisco Unified Communications Manager, Cisco Unity, Cisco UCCX, Finesse, TDR, DS1/DS3 test equipment
Responsibilities
Monitor, diagnose, and repair communications networks and equipment; diagnose carrier-related problems; install communications equipment; respond to customer inquiries; maintain service activity documentation and inventory; guide new technicians in training; provide coverage for remote sites
Seniority
Mid-level, hands-on IC