Sr Voice Engineer
Core
Design, maintain, and troubleshoot enterprise voice systems, networks, and telephony infrastructure for business clients.
Role type
Senior Voice Engineer (Telephony/Avaya Specialist)
Builds
Integrated voice systems, VoIP networks, and telephony circuits
Domain
Telecommunications / Enterprise Voice Infrastructure
Deliverable
Infrastructure
Required skills
Avaya Communications Manager (CM) administration, SIP Trunking configuration, TDM/PRI/ISDN circuit programming, VoIP monitoring, hardware installation (phones/circuit packs), firmware upgrades, dial numbering plan management, ACD/PBX administration
Preferred skills
Avaya certifications (ACIS, ACSS), MS Office proficiency
Technologies
Avaya Modular Messaging, Avaya System Manager, Avaya SIPERA SBC, Polycom, Lync, Nectar, Infortel, DS1/DS3 circuits, CSUs, Modems
Responsibilities
Provide 1st and 2nd level technical support for integrated voice systems, develop and maintain vendor/customer relationships, create telecom documentation for equipment inventory, perform programming for ARS/AAR/Route patterns, manage dial numbering plans, troubleshoot analog/modem/fax lines and circuit packs, present technical options to stakeholders
Seniority
Senior, hands-on IC