Agentic Customer Success Manager, Senior Manager
Core
Senior Customer Success Manager driving deep operational adoption and value realization of Salesforce's Agentic AI solutions (Agentforce) for enterprise clients, focusing on supply chain, manufacturing, and financial services.
Role type
Senior Manager, Customer Success (AI/Agentic Solutions)
Builds
Operationalized AI agent workflows and business outcomes for enterprise customers
Domain
Enterprise SaaS, AI/LLM, Supply Chain/Manufacturing, Financial Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise SaaS Customer Success management, Organizational change management, AI/LLM logic understanding, Data telemetry analysis, Consumption model management, Strategic stakeholder communication
Preferred skills
Supply Chain/Manufacturing domain expertise, Financial Services domain expertise, ERP/MRP/TMS systems familiarity, Salesforce Data Cloud/Agentforce familiarity
Technologies
Agentforce, Data Cloud, Slack, ERP, MRP, TMS
Responsibilities
Partner with customers to build and nurture internal Centers of Excellence (CoE) and train Agent Champions; Monitor agent performance telemetry to identify friction points and recommend optimizations; Coordinate with Account Executives and consulting partners to ensure unified customer experience; Manage contracted licenses and consumption credits to drive utilization; Define and report on quantifiable business impact and ROI; Identify new high-impact AI use cases to solve business friction points; Remove adoption barriers related to data quality, user resistance, or process misalignment; Serve as a bridge between customer operational reality and Salesforce Product/Engineering teams.
Seniority
Senior Manager, hands-on IC with strategic oversight
