Applied AI Specialist, Commercial Customer Success
Core
Design, build, test, deploy, and maintain agentic AI solutions embedded within Commercial Customer Success workflows to help customers manage fleets and operations.
Role type
Applied AI Specialist (Customer Success)
Builds
Production agentic solutions (LLM-based agents) for customer-facing workflows
Domain
IoT / Connected Operations / Commercial Customer Success
Deliverable
production ML models
Required skills
LLM-based agent development, Python, API integration, automated testing, production deployment, performance monitoring, iterative maintenance
Preferred skills
None stated
Technologies
Python, LLMs, Salesforce, Samsara platform
Responsibilities
Design agent architectures and write prompts; define success criteria and evaluation frameworks; build automated test suites; own deployment, versioning, and rollback plans; monitor agent performance and detect drift; update agents continuously as product and playbooks evolve
Seniority
Mid-level, hands-on IC